12/04/2010

Women made three overseas to pay 3900 yuan micro-Bo said China Unicom is no problem billing

"Most expensive micro bo" triggered attention. As of yesterday, for nearly 7,000 forthwith forwarding the micro bo.

 

Unicom responded that billing links are not problems, Users said "most expensive micro bo" bill has no longer query

 

In foreign hair 3 micro bo, come back on the bill data flow fee of RMB 3900, such a micro bo trigger a heated discussion. Yesterday, unicom iPhone contract JinNa said, that question the user fees later, she unicom's online check out his last month's bill found, this piece of "unusual" bill has disappeared. To this, China unicom said billing does not exist problems.

 

Outage drew large flow bill

 

"Advise you friends, don't be in abroad open data roaming in Moscow. I made three micro bo, today China unicom ask me accept RMB 3900 Internet TongXinFei enough to buy a cell phone, be rated as history most expensive micro bo ah." Yesterday morning, JinNa released such a micro bo.

 

JinNa also issued by the single display, bills collection expends day is December 2, among them, November ShangWangFei nearly 3000 yuan, December ShangWangFei nearly 1000 yuan.

 

According to information, JinNa handle is 286 yuan package, namely unicom roll out "0 yuan buying machine" combo. "Usually my monthly flow also is more than 300 M, feeling package flow fundamental exhaustless." JinNa said she in Moscow lounge when hair 3 micro bo, two tickets to upload pictures. That is, on December 2, her phone owe downtime. A query just know, owe so much money.

 

JinNa said yesterday the self-proclaimed "China unicom headquarters" give her in micro blog hair usually letters tell said, unicom headquarters have realized its reflects, and requires Beijing unicom handle this matter.

 

Yesterday, reporters about consulting unicom, get the answer is, unicom billing link and no problem.

 

On December 2, JinNa pay fee. Reporter noticed, RMB 3900 bill basic is ShangWangFei constituted by ".

 

Yesterday afternoon, JinNa login unicom online business hall after finding, November bill disappeared, page shows "sorry, you can't inquires business", and this September, October and December's bills are still in.

 

To this, unicom respect did not give explanation.

 

"Roaming" Russia no discount

 

Unicom said, go to different countries, roaming billing standard is not the same. Such as to the United States, Canada, Australia, if for 10 yuan a day roaming package, limit 1.2 M flow. And in Russia, China unicom and no relevant discount package, according to 1KB a dime for a fee. That is to say, the cost is about 1-m is $100.

 

Unicom aspects also says, because the iPhone have push functions, background will automatic updates, generate traffic inevitable.

 

For the user or improper operation?

 

For most expensive micro bo ", has analyzed that, the user thinks he just sent a micro bo, in fact as long as the iPhone at boot state, and not shut "data roaming" a word, would go flow.

 

Yesterday, reporters consulting unicom customer service that unicom data flow is capped 6G, if exceed the figures, data function will automatically closed. If JinNa in Russia roaming experience calculation, 6G will spend more than 60 million.

 

What is the user improper use or operators billing unreasonable? Telecom experts items made just think, billing itself should not go wrong, but the problem is, for cost has beyond the obvious normal users, especially going abroad, operators have the obligation to users of earlier on, like user abroad to inform the plane, you should receive operators hints SMS, inform should be closed what operation and billing standard.

 

Close "data roaming" can avoid huge traffic

 

More than is iPhone users, other intelligent mobile phone users in daily use and roaming in the process also are likely to encounter the same situation.

 

Customers have reflected in India, he made several micro bo, finally billing list shows fee is 2000 multivariate, operators text messaging say: you cost more than five times the cost of contentment, remind attention.

 

Domestic use smart phones users more and more, a lot of people think, no Internet there would be no flow, actually otherwise. Smart phones are pushing function, mail, the weather, the part program will automatically update, this also is many users reflect "steal flow" problems. Even if you are in the sleeping, mobile phone or through the background and quietly in generate traffic.

 

If you'd rather not smartphone yourself walk flow, the user can choose close cellular networks. While in foreign words, the user is best closed Settings "roaming" a data, lest produce expensive roaming charges.

 

  "最贵微博"引发关注。截至昨日21:30,已有近7000人转发了这条微博。

 

  联通回应称计费环节不存在问题;用户称"最贵微博"账单已无法查询

 

  在国外发了3条微博,回来账单上数据流量费达3900元,这样的一条微博引发热烈讨论。昨日,联通iPhone合约用户金娜说,在质疑联通的收费之后,她在网上查自己上个月的账单发现,这张"离谱"账单已经消失。对此,中国联通方面表示计费不存在问题。

 

  停机牵出巨额流量账单

 

  "奉劝各位亲朋,千万别在国外开启数据漫游。我在莫斯科发了三条微博,今天中国联通问我收了3900元上网通信费,够买一个手机了,堪称史上最贵微博呀。"昨日凌晨,金娜发布了这样一条微博。

 

  金娜同时出具的缴费单显示,账单收款日是122日,其中,11月份的上网费接近3000元,12月的上网费接近1000元。

 

  据了解,金娜办理的是286元套餐,也就是联通推出的"0元购机"套餐。"平时我一个月的流量也就是300M,感觉套餐的流量根本用不完。"金娜说,她在莫斯科候机时发了3条微博,其中两张上传了图片。没想到的是,122日,她的手机欠费停机了。一查询才知道,欠了这么多的钱。

 

  金娜表示,昨日有自称"中国联通总部"的人给她在微博上发私信说,联通总部已经了解到其所反映的情况,并要求北京联通处理此事。

 

  昨日,记者就此事咨询联通,得到的答复是,联通在计费环节上并没有问题。

 

  122日,金娜缴纳了话费。记者注意到,3900元的账单上基本都是由"上网费"构成。

 

  昨日下午,金娜登录联通网上营业厅后发现,11月的账单不见了,页面显示"对不起,您无法查询此业务",而9月、10月、12月的账单都还在。

 

  对此,联通方面并未给出解释。

 

  "漫游"俄罗斯无优惠

 

  联通方面表示,去不一样的国家,漫游计费标准也不一样。比如去美国、加拿大、澳大利亚的话,漫游套餐为10元一天,限1.2M的流量。而在俄罗斯,联通并没有相关的优惠套餐,是按照1KB一毛钱来收费。也就是说,1M的费用大约是100元。

 

  联通方面同时表示,因为iPhone有推送功能,后台会进行自动更新,产生流量不可避免。

 

  或为用户不当操作?

 

  对于"最贵微博",有分析认为,用户以为自己只是发了微博,其实只要iPhone在开机状态,而且没有关闭"数据漫游"一项的话,都会走流量。

 

  昨日,记者咨询联通客服获悉,联通的数据流量是6G封顶,若超过此数字,数据功能就会自动关闭。若以金娜在俄罗斯漫游的经历计算,6G将花费60多万元。

 

  到底是用户使用不当还是运营商计费不合理?电信专家项立刚认为,计费本身应该不会出错,但问题在于,对于费用已明显超出正常情况的用户,特别是出国的用户,运营商有义务提早进行告知,比如用户出国一下飞机,就应该收到运营商的提示短信,告知应该关闭哪些操作以及计费标准。

 

  关闭"数据漫游"可避免巨额流量

 

  不止是iPhone用户,其他智能手机用户在日常使用和漫游过程中也有可能遇到同样的情况。

 

  有用户反映,他在印度发了几条微博,最后计费单上显示的费用是2000多元,运营商发短信说:你的费用超过了平日费用的五倍,提醒注意。

 

  国内使用智能手机的用户越来越多,很多人以为,不上网就不会有流量,其实不然。智能手机都有推送功能,邮件、天气、部分程序等都会自动更新,这也就是很多用户反映的"偷流量"问题。即便是你在睡觉,手机还是通过后台悄悄在产生流量。

 

  如果不希望智能手机自己走流量,用户可以选择关闭蜂窝网络。而在境外的话,用户最好是关闭设置中"数据漫游"一项,以免产生昂贵的漫游费用。

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